Refund policy

Returns Policy

At One Up Auto Supply, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy to ensure you have a smooth and hassle-free return process. Please read the details below to understand how our returns work.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Timeframe: You must initiate the return within 30 days of receiving your order.
  • Condition: The item(s) must be unused, in original condition, and in the original packaging (if applicable).
  • Proof of Purchase: A valid proof of purchase, such as an order number or receipt, must be provided to process the return.
  • Exclusions: Some items are non-returnable, including but not limited to:
    • Custom-made or special-order products
    • Clearance or sale items
    • Installed or used parts

How to Return an Item

If you wish to return an item, please follow these steps:

  1. Contact Us: Email us at oneupautosupply@hotmail.com or call us at to initiate the return. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Our customer service team will provide you with a Return Authorization Number and instructions on how to proceed with the return.
  3. Return Shipping: Once the return is authorized, you will need to send the item back to us. Please pack the items securely to avoid any damage during return shipping. Return shipping costs are the responsibility of the customer, 
  4. Refund or Exchange: Once we receive the returned item, we will inspect it and process the return. You will receive either:
    • A full refund to your original payment method (excluding original shipping fees).
    • An exchange or store credit if you prefer.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately within 7 days of receiving the item. We will arrange for a replacement or refund at no additional cost to you.

To help us process your return quickly, please provide photos of the damaged or defective item(s) when you contact us.

Refunds

  • Processing Time: Refunds will be processed once the returned item is received and inspected, typically within 5-7 business days.
  • Refund Method: Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Contact Us

If you have any questions or concerns regarding our returns policy, please don’t hesitate to reach out to us:

  • Email: oneupautosupply@hotmail.com
  • Business Hours: Monday – Friday, 9 AM – 4 PM AEST

At One Up Auto Supply, we take great care to ensure our customers receive quality products. If you’re not completely satisfied, our returns policy is designed to provide you with peace of mind and a straightforward process. We appreciate your business and aim to resolve any issues promptly and efficiently.