Shipping policy

Shipping Policy

At One Up Auto Supply, we strive to ensure that your orders arrive as quickly and efficiently as possible. Below is our shipping policy, which outlines the various shipping methods, costs, and timelines we offer.

Order Processing Time

  • All orders are typically processed within 1-2 business days of receipt.
  • Orders are processed and shipped Monday through Friday, excluding public holidays.
  • If there are any delays in processing your order (e.g., stock issues, custom orders), you will be notified via email as soon as possible.

Shipping Methods & Delivery Times

We offer several shipping options depending on your location and preference. The following are typical delivery times for each method:

  • Standard Shipping:

    • Delivery Time: 5-7 business days within Australia (domestic).
    • Cost: Calculated at checkout based on your location and order weight.

  • Express Shipping:

    • Delivery Time: 1-3 business days within Australia.
    • Cost: Calculated at checkout based on your location and order weight.

  • International Shipping:

    • Delivery Time: Varies by country (usually 7-15 business days).
    • Cost: Calculated at checkout based on destination and order weight.

Note: Shipping times may vary depending on weather conditions, postal delays, or customs processing for international orders.

Free Shipping

  • Free Standard Shipping is available on orders over [insert minimum order amount] within Australia.
  • Free shipping does not apply to express or international shipping options.

Shipping Costs

Shipping costs are calculated based on your shipping address, the size and weight of your order, and the shipping method you choose. You will be provided with a shipping cost estimate at checkout before completing your purchase.

Order Tracking

Once your order has been shipped, you will receive an email containing a tracking number and a link to track your shipment. You can also track your order status directly through our website.

If you experience any issues with tracking or delivery, please reach out to us, and we'll be happy to assist.

6. Shipping Restrictions

  • We currently only ship to addresses within Australia and internationally (excluding certain countries where shipping restrictions apply). If we are unable to ship to your location, we will notify you as soon as possible and offer alternatives if available.
  • Some large or bulky items (e.g., oversized performance parts) may have shipping restrictions, additional shipping fees, or may require special handling.

Lost or Damaged Orders

While we make every effort to ensure your order is delivered safely, occasionally issues may arise during transit. If your order is lost or damaged during shipment, please contact us within 7 days of receiving the shipment notification. We will work with you and the shipping carrier to resolve the issue and arrange for a replacement or refund.

International Orders

For international shipments, please note the following:

  • Customs Duties & Taxes: Customs duties, taxes, and import fees may be applied when your order arrives in your country. These fees are the responsibility of the customer.
  • Delivery Times: Delivery times for international orders may vary depending on the destination country and customs processing.

If you have any questions about international shipping, feel free to contact our customer service team.

Contact Us

If you have any questions or concerns about shipping, please don’t hesitate to get in touch:

  • Email: oneupautosupply@hotmail.com
  • Business Hours: Monday – Friday, 9 AM – 4 PM AEST